Dear BitDa Users,
To continuously enhance trading security and user protection, BitDa is proud to officially launch and upgrade the Triple Protection Mechanism. This comprehensive safeguard addresses potential risks such as slippage, flash crashes ("wicks"), and platform downtime, ensuring the utmost security for every user’s assets.
1st Protection: Slippage Compensation
For BTCUSDT or ETHUSDT perpetual contracts, if the actual transaction price deviates from the real-time price at the time of order by:
BTC: ≥ 2 USDT
ETH: ≥ 0.2 USDT
You can apply for Slippage Compensation.
📥 How to Apply:
Submit your request to our online customer service with:
Full screen recording or screenshots showing the order, transaction price, and real-time price
Network status proof (must be good or better)
Once verified, compensation will be issued within 3 working days to your BitDa account.
2nd Protection: Flash Crash Compensation (Wick Protection)
BitDa introduces the Flash Crash Compensation Mechanism for users affected by sudden abnormal market spikes causing forced stop-loss, liquidation, or extreme slippage.
Users can apply for compensation within 48 hours after the incident. Our risk control and technical teams will review and complete the process within 2 working days.
3rd Protection: Downtime Compensation
If a system failure, downtime, or force majeure event prevents users from trading, closing, or adjusting positions, resulting in losses, BitDa will proactively investigate and initiate compensation.
We commit to:
Transparent and fair investigation
Compensation within 2 working days
Prioritized payout from the User Protection Fund
Continuous optimization of system stability and disaster recovery capabilities
BitDa is more than just a trading platform — we are dedicated to safeguarding every transaction and asset.
For more details or to apply for compensation, please contact our official customer support.
The BitDa Team
July 22, 2025