If the Google Authenticator linked to your account becomes unusable due to loss, accidental deletion, or other reasons, please contact our official customer support and submit the following materials according to the process below.
We will assist you in resolving the issue:
Please use the email address linked to your account to send the following information to Official Customer Support Email [email protected]
Subject: Request to Unbind Google Authentication for Account XXXX (UID/Phone Number/Email)
Required Materials:
UID/Linked Email/Phone Number
Photo of the front and back of your ID card.
Registration Date
Common Login Devices (PC/Phone model)
Common Login Region (City, Country)
Recent Deposit Transaction ID (Txid)
Current Account Assets: Type and Amount of Cryptocurrencies
A photo of your ID card (front side) along with a handwritten statement.
The handwritten statement should include:
a. "Due to the loss of Google Authenticator/XXX or other reasons, I, [Full Name], am requesting to unlink the Google Authenticator linked to my BitDa account XXX."
b. Signature: [Full Name]
c. Date: [dd/mm/yyyy]
Our specialists will review your submission within 24 hours. If approved, we will assist you in disabling the Google Authenticator. Please be patient while waiting.
Important Note:
Changing security settings will limit withdrawals for 24 hours. However, spot and futures trading will not be affected. Please be aware of this.